There might be many reasons you get Blue Screen of Death (BSOD) and there are many ways to fix them. Most of them are caused by the updates, it could be Windows update, driver, or hardware changes in your computer. Sometimes new software installed that’s conflicting with Windows or drivers. Windows update that pushed out earlier in a month by Microsoft is causing Windows to experience BSOD (Blue Screen of Death), but not all computers are affected, only using those that are conflicting.
Here is an example of Windows update, which got affected whom using Kyocera printers:
Windows 10 Ver.20H2/2004 : KB5000802 Windows 10 Ver.1909/1903 : KB5000808 Windows 10 Ver.1803 : KB5000809 Windows 10 Ver.1809 : KB5000822
Solution from Microsoft released a patch, on March 18th, 2021:
Windows 10 Ver.20H2/2004: KB5001567 Windows 10 Ver.20H2/2004 ： KB5001649 Windows 10 Ver.1909/1903 ： KB5001648 Windows 10 Ver.1803 : KB5001634 windows 10 Ver.1809 : KB5001638
You will need to manually uninstall bad update and install the patch to fix.
So, keep your eye on Windows updates if its causing issue you can uninstall it or look for new updates to fix it.
You should upgrade your PHP for your server to version 7.4 or higher for security reasons. You can find PHP version info from here: https://www.php.net/supported-versions.php. Here I am doing an upgrade from PHP version 7.2 to 7.4 on my Ubuntu server, before you do any changes, make sure you have a good backup of your server/application which may be running on your server.
To see current version:
command: php -version output: PHP 7.2.24-0ubuntu0.18.04.7 and some other details of your server
First, make sure your server is up to date by running the following commands: Command: apt update Command: apt-upgrade
You will get message like this to continue or cancel:
To install PHP7.4
Command: apt install php7.4
To see the version you can re-run the command:
Command: php -version Output: PHP 7.4.14 with some other info
Now you have the PHP 7.4 on your server you can update your application to take effect of newer version of PHP. Here is example of web server apache
Command: sudo a2enmod php7.4
Considering dependency mpm_prefork for php7.4: Considering conflict mpm_event for mpm_prefork: ERROR: Module mpm_event is enabled – cannot proceed due to conflicts. It needs to be disabled first! Considering conflict mpm_worker for mpm_prefork: ERROR: Could not enable dependency mpm_prefork for php7.4, aborting
Command: sudo a2dismod mpm_event
Module mpm_event disabled. To activate the new configuration, you need to run: systemctl restart apache2
Before you restart, you will need to activate PHP7.4, otherwise you will get this error:
Command: sudo systemctl restart apache2
Install PHP 7.4 Extensions
Installing PHP extensions are simple with the following syntax. Command: sudo apt install php7.4-extension_name
Logitech Unifying Software, lets you add and remove devices that use a Unifying receiver. So if you lost a device and have a receiver you can add another device to the Logitech receiver to pair your device. Here is a quick how-to, it’s a very easy process
First, download the Logitech Unifying software Once you downloaded the software, open the software and install it, then open Logitech Unifying Software to configure i
Plugin receiver: then click Next
Turn on your device, or restart to get detected
If it detects your device you will see something similar to this if you have a keyboard (if you have a mouse you see a message asking to move the mouse): if it’s working select Yes and click Next
Then you should see Congratulations message
If you have an issue or the device not detected you will see a message like this, which means either your device not supported or fail to receive a signal, try again, check the battery, or try another USB port.
osTicket v1.15.1 is released on Dec 7, 2020, its open-source ticket system. You can find full release notes at https://github.com/osTicket/osTicket/releases. For osTicket version v1.15.1 PHP version PHP 7.2-7.4 the process is the same as before just make sure you have a good backup of the database and osTicket files.
a couple of new plugins added for v1.15: 2FA Google Authenticator Authentication Password Policy https://osticket.com/download/#ostPlugin
The Upgrade process is very simple, I am doing 1.14.3 to 1.15.1
Make sure you have a good backup of the Database and files of osTicket
Then put the system in the offline mode: by going to the URL of your osTicket support ticket /scp/settings.php
Download the new version from https://osticket.com/download/ and choose the osTicket Core, v1.15.1 (Latest Release) don’t download any Languages or plugins, you can add them after to void issues with the upgrade process.
Upload to your server v. 1.15.1 and replace current files/folders from the Upload folder from your downloaded, and exclude the script folder/files. Also, Maintain the directory hierarchy any changes could cause an issue with the upgrade process or something might not work well.
Optional: Script folder only needed if you are using remote piping, so if you are not using remote piping you don’t need to upload.
Make sure NOT to replace your \include\ost-config.php which does not include in the download.
This is my current version: v1.14.3
Make sure you have the correct permission, then go to the URL/SCP of the osTicket system and log in, you should see osTicket Upgrader, make sure your Prerequisites are all good, if any errors correct it, then click Start Upgrade Now
This version makes changes to database, click Upgrade Now
If everything goes well you should see Upgrade Completed!
After the installation
Delete the /setup folder and update any customization you may have, test it, then once all is good you can put the system back online. Also, remove the write permission to \include\ost-config.php to secure your config. If you have customized PHP core files, those need to be re-applied after the upgrade. Also, make sure your plugins are good, if needed upgrade do so, make sure it supported version. Good luck
You can check the System Logs to see if there were any errors:
If you look at your Dashboard Information, it should show Up to date
There are number of reason you get printer error when trying to print something. This could be document, photo, types of format that’s not supported or drivers not able to read the printer format. The error 0x8007007e is for Printconfig.dll not found in printer driver folder, you can search for it and copy and paste to one of the location to fix the issue. Here is how to do this
The error message looks like this:
Using your Windows Key+R and type in spool, then hit Enter
Then on the search box type “printconfig”
You should get search result like this:
Copy the PrintConfig.dll and paste into c:\Windows\System32\spool\drivers\x64\3 or c:\Windows\System32\spool\drivers\W32X86\3
That should fix your issue
You may also need to restart print spooler, which you can do via PowerShell command: Restart-Service Spooler you do have to run PowerShell as admin
or you can simply restart the computer to flush out anything stuck on print Job, in case issue is due to software bug