OpenSupports is an open source ticket system, very simple to setup and use. Here I will go through setting up step by step. I am assuming you have your server is set up with correct permission. You will need to able to create database and upload installation files to your server. The installation has 7 steps it will go through and check requirements, and settings as it goes to the next step. This one is a very very simple Ticket system.
Server Requirements
PHP 5.6+
MySQL 4.1+
PDO Extension
Apache 2.4+
Installation of OpenSupports
You can start by downloading the OpenSupports ticket system from https://www.opensupports.com/download/
Once you have download the OpenSupports ticket system, then upload to your server and go to URL of your OpenSupports, you should see Step 1 of 7 Select the language and click Next
![](https://howtohelpdesk.com/wp-content/uploads/2019/02/OpenSupports-Installation-select-language.png)
Then it will check for the Server requirements, if you see any error or missing requirement, install it then click Refresh, once all good, then click Next
![](https://howtohelpdesk.com/wp-content/uploads/2019/02/OpenSupports-server-requirements.png)
You can fill in MySQL server info, at this point create a database if you have not yet, then fill in info below and click Next
- MySQL database name: this can be left blank and it will generate automatic
- MySQL server port (this can be left blank (default port is 3306)
- MySQL user:
- MySQL password:
![](https://howtohelpdesk.com/wp-content/uploads/2019/02/OpenSupports-Database-configuration.png)
Then select the option if you want your user to access and be able to register it, it’s toggle on/off, make selection, then click Next
![](https://howtohelpdesk.com/wp-content/uploads/2019/02/OpenSupports-User-System.png)
Fill in the name of your ticket system, Check box if you want your user to attach a file to ticket and email server info (option to confirm SMTP connection test, to make sure your email server can communicate), then click Next
![](https://howtohelpdesk.com/wp-content/uploads/2019/02/OpenSupports-Settings-attachments-SMTP-server.png)
Admin account name, email
Then it will go through installation and redirect to login page
![](https://howtohelpdesk.com/wp-content/uploads/2019/02/OpenSupports-Admin-setup.png)
This is login page where you will enter your admin login info you choose in your last step.
User URL will be yourdomain
Admin URL will be yourdomain/admin
![](https://howtohelpdesk.com/wp-content/uploads/2019/02/OpenSupport-System-login.png)
Once you are logged in you will see Dashboard of your new Ticket System, where you can make changes, add user/agents, etc…
![](https://howtohelpdesk.com/wp-content/uploads/2019/02/OpenSupport-System-Dashboard.png)
That’s it, very simple ready to use your OpenSupports open source ticket system. If you are looking for more feature you can use another open source ticket system called osTickets, I have written a post on how to install osTicket on Ubuntu, enjoy it