Microsoft Office – How To HelpDesk

October 24, 2019December 20, 2019

How to fix Outlook profile issue with office365

Most if not all businesses use Outlook for their email and there are many versions of it. Outlook supports many types of email account and they all have many settings. It varies on requirements for the Outlook version if it supports it or not. Microsoft office 365 does not support Outlook version 2007 and older, note Outlook 2010 still supports with SP2 but will also stop supporting by next October 13, 2020, here is a link for more info.

A quick checklist of possible issues:

Access/Password make sure you have access to the account and password is correct
An account may be locked, make sure it’s not locked by admin or Microsoft or your email provider
Firewall, make sure your device or network you are connected is not blocking
Settings, if you are setting up manually make sure protocol and ports are correct
Updates, make sure there are no pending updates or service patches that required by an email provider
Make sure Auto discovery URL is correct

Make sure your account is allowed to sign in and use the apps. Also, check your user/password in case there is any typo.

Outlook 2013, 2010 version:

Setting up profile go to Control Panel and click on Mail (if you don’t see the mail you can search it or change the view) then click on Show Profiles

You may have more than one profile, so you can select the “Prompt for a profile to be used” so when you click on outlook it will ask you to select the profile if it’s only one profile you can select “Always use this profile”

Filling your login info and clicking Next will fix the issue about Exchange is unavailable.

You should see something like this if everything goes well. If you get password screen pop up you may have typed the wrong password or your account might be locked.

If you have selected to set up manually and may get this message, which could mean the settings don’t match or your account can’t be found, don’t have the right to the account.

That’s it, if you still have issues make sure your Outlook meets the requirements, you may need to install updates that your computer may not have yet. Or you may need to do the repair of the outlook or whole Office suite to fix any corrupted system file. You can test your connection with office 365 https://testconnectivity.microsoft.com/ Also, you may want to double-check your domain settings on your office 365 admin portal:
https://admin.microsoft.com/AdminPortal/Home#/Domains

September 13, 2015

How to fix error while activating MS office

When you are trying to activate a Microsoft office and you get an error message saying “An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (080070190)” This could be due to the permission issue, in order to fix it all you have to do is right-click on any of MS office application (word, excel, etc…) and run as Administrator. Then your Activation will be complicated, if you’re key is correct.

First, make sure you have the correct key. You can go to Control Panel\All Control Panel Items\Programs and Features and choose Microsoft Office and click Change

Then choose to Enter a Product Key

Then enter your correct Product key, and then click Continue

First time opening any MS office application after entering correct product key will bring you to this screen. Choose “I want to activate the software over the Internet (recommended)”

Then if you get this error, which means you need to run as administrator: You will see the same screen as above in the process, but with administrator permission.

Then your MS office will be activated

February 27, 2012November 6, 2018

Error while archiving folder …

I had outlook 2007 auto archive set to archive every 7 days, but was getting an error that says “Error while archiving folder “Top of Information Store” in store “Mailbox – Name of person”. The file then the location of a PST cannot be opened.” As it shows below, then I did testing and checking settings and repairing outlook, but did not work then tried moving the PST file to its default location it worked like charm. Windows 7 does seem to have problem or permission issue writing PST to Documents. Best thing to do is put it in its default place.

You can also try is repairing Outlook, it will repair issues if its Microsoft Office related.