How to restore deleted VM from Cluster

By mistaken you have deleted good VM and if you still have the VM disk, you can still bring it back online. As long as VM disk is not deleted from the Hyper-V it would be a very easy restore. Option 1 if you have not deleted VM from Hyper-V if you have deleted from Hyper-V follow option 2 after selecting VM from the Cluster Role.

Option 1

Open Failover Cluster Manager

Right click on the Roles>choose Configure Role …


Then you may get this default message: click next

Select the Virtual Machine, then click Next

Then you will see your deleted VM here: select it and click Next

If you don’t see the VM go to Option 2

Confirmation, Click Next

If everything goes well you should see success message with summary, if you want to see details click on View Report or click Finish.

Options 2

If you deleted VM and removed the Hyper-V host then you not see here, then you will need to add VM as new and use the same Disk

Adding new VM to Cluster with existing disk

Select the Cluster node (Hyper-V host), then click ok

Then you may see the New Virtual Machine Wizard, click Next

Then the VM to whatever you like, then click Next

Select the Generation of the VM:

Then set Memory and click Next

Select networking from list, then click Next

At this screen you will select the use an existing virtual hard disk, then click Next

You should see the Summary of new VM, if everything is good, click Finish

If everything goes well, you should see the Success message, click View Report for details or click Finish

That’s it, you should see your recovered VM back in the Cluster



How to install Ubuntu 18.04 Desktop

How to install Ubuntu 18.04 Desktop fresh using Hyper-V manager on Windows 10 Pro to Quick Create. There are many ways to install it, this process is very simple, you could do manual, which requires you to download the Ubuntu 18.04 image, then go through the process of installation. This will give you options to use your Ubuntu virtual desktop and get a feel of Linux system, when not in use, turn it off, so it goes not take resources of your system.

Open your Hyper-V Manger

Right click on Hyper-V host and choose Quick Create …

Then you will get option to select the Operating system, choose Ubuntu 18.04 LTS, and click Craete Virtual Machine. If you want to rename your VM, you could click on More options or you can rename later.

Then it will go through downloading the Ubuntu 18.04 LTS image, depending on your internet speed it may take awhile.

Then it will go through the automatic process of creating VM:

  • Verifying image
  • Extracting disk from an image archive
  • Creating a Hard drive
  • Virtual machine create successfully

Then you should see option to connect to your new Ubuntu 18.04 Desktop, click Connect

Click on Power button or Start to turn on your Ubuntu 18.04 server

You should see starting and then Welcome screen. Select your Language then click Continue

Select Keyboard layout, then click Continue

Select your Timezone, then click Continue

Fill in the login info, this would be admin account to login to your server, then click Continue

Then it will go through the System configuration automatically

Then you should see login screen enter your user/password created earlier

You should see your New Ubuntu 18.04 Desktop, it gives you few tips on What’s new in Ubuntu, go though and start using your Ubuntu Virtual desktop.

You can start using your Ubuntu 18.04 virtual desktop, see tips and tricks of common things you may find helpful, if this is your first time use of Ubuntu system.

Tips and Tricks:

Remove icon from favorites

Just right click icon you want to remove and choose Remove from Favorites

Opened applications

You will see little dot next to the application, you tell you that application is open.

More than one Application open

You will see more than one little dots, if you click on it, it will give you thumb nail view of and you will be able to switch it or close the application.

To see all opened Applications

Click on the Activities and it will give you thumbnail view of all opened applications, you can switch to it, or close it by click on X.

To see Applications

You can click on 9 dotted icon bottom left hand side, you will see all application or Frequent used

  • Software – where you can install new applications
  • Software & Updates – Where you can install updates and third-part software options
  • Startup Application – gives you list of application at start of your Ubuntu system
  • Settings – list of all settings like control panel
  • Files – your documents or personal files
  • Rhythmbox – is default music player

Shutdown Ubuntu Virtual Machine

Click on the Arrow on top left, you will see Power icon, if you want to just lock it, click on Lock icon.

When you click on Power icon it will give you option to Restart/Power off or cancel

Change User info

If you need to change user name or any setting, click on the Arrow next to your user name it will give you option to make changes

Change default applications

Click on Settings>Default Applications>Then change it to what you like



How to fix iDRAC6 communication Failure

How to fix the Dell PowerEdge server error “iDRAC6 communication Failure” and maybe get “power required may exceed PSU wattage” on the Dell PowerEdge server. Server internal fans running full speed, but everything else is normal storage, networking, CPU, Hard etc… Very strange, not reported any issue what so ever. Restarting server did not fix the issue. Looked at some blogs saying need to change iDRAC card, replace mother board, etc… It may be in your case if you have anything internal failed component.

Here are some screen shots of the error message I seen.

Firmware version 12.10.1-0001
iDRAC6 Communication Failure, Power required my exceed PSU wattage

After the firmware upgrade, you may see the iDRAC6 Communication Failure message. Link to download the firmware for iDRAC DELL PERC H700 Integrated firmware release 12.10.7-0001 https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=9fvj2

Process to fix the error message:

  • Turn off the server and unplug the power cords
  • Press and hold the Power button for 30 sec.
  • Then Plug back the Power cords
  • Wait for 30 sec.
  • Then Turn the server on
Upgraded the Firmware to 12.10.7-0001

Hope it help others out there, please use this guide at your own risk, if you are getting any internal component failed this may not fix your issues and restarting server without fixing component may cause more issues.



How to setup OpenSupports Ticket System

OpenSupports is an open source ticket system, very simple to setup and use. Here I will go through setting up step by step. I am assuming you have your server is set up with correct permission. You will need to able to create database and upload installation files to your server. The installation has 7 steps it will go through and check requirements, and settings as it goes to the next step. This one is a very very simple Ticket system.

Server Requirements

PHP 5.6+
MySQL 4.1+
PDO Extension
Apache 2.4+

Installation of OpenSupports

You can start by downloading the OpenSupports ticket system from https://www.opensupports.com/download/

Once you have download the OpenSupports ticket system, then upload to your server and go to URL of your OpenSupports, you should see Step 1 of 7 Select the language and click Next

Then it will check for the Server requirements, if you see any error or missing requirement, install it then click Refresh, once all good, then click Next

You can fill in MySQL server info, at this point create a database if you have not yet, then fill in info below and click Next

  • MySQL database name: this can be left blank and it will generate automatic
  • MySQL server port (this can be left blank (default port is 3306)
  • MySQL user:
  • MySQL password:

Then select the option if you want your user to access and be able to register it, it’s toggle on/off, make selection, then click Next

Fill in the name of your ticket system, Check box if you want your user to attach a file to ticket and email server info (option to confirm SMTP connection test, to make sure your email server can communicate), then click Next

Admin account name, email and password, fill in info, make sure it’s strong and keep it safe, you will use this account to make changes to your system. Once you have filled in info, click Next
Then it will go through installation and redirect to login page

This is login page where you will enter your admin login info you choose in your last step.
User URL will be yourdomain
Admin URL will be yourdomain/admin

Once you are logged in you will see Dashboard of your new Ticket System, where you can make changes, add user/agents, etc…

That’s it, very simple ready to use your OpenSupports open source ticket system. If you are looking for more feature you can use another open source ticket system called osTickets, I have written a post on how to install osTicket on Ubuntu, enjoy it



How to upgrade osTicket to 1.11

update: this version no longer support please use 1.12 or latest

Finally, osTicket v1.11 is released open source ticket system, it has lots of new feature people been waiting for a long time. You can find official documents and a full list of all the features on here. Most important issues people had was PHP version too old in 1.10.4.  The osTicket v1.11 supports PHP version v5.6-v7.2.

How to upgrade from 1.10.4 to 1.11

  1. Make sure you have a good backup of Database and files of osTicket
  2. Then put the system in the offline mode: by going to /scp/settings.php
  3. Download the new version from https://osticket.com/download/ and choose the osTicket Core, v1.11 (Latest Release)
  4. Upload to your server v. 1.11 and replace current files/folders from Upload folder from your downloaded, and exclude the script folder/files
  5. Make sure you have the correct permission, then go to the URL/SCP of the osTicket system and login, you should see osTicket Upgrader, make sure your Prerequisites are all good, if any errors correct it, then click Start Upgrade Now
  6. Then you should see Apply updates to database stream: core, click Upgrade Now
  7. If everything went well you should see Upgrade Completed

  8. Delete the /setup folder and update any customization you may have, test it, then once all is good you can put the system back online

That’s it if you have customized PHP core files, those needs to be re-applied after the upgrade. Also, make sure your plugins are good, if needed upgrade do so, make sure it supports the new version. one more thing, if using Language packs, you can find them at the osTicket website, those do needs to be updated.   You will find many solutions to the problem in a forum where people report and help out each other. Please read your error message and logs of your system web server, PHP, osTicket, it gives many ideas about why things are not working. Many of them due to the PHP version not supported. If you were to get help from the forum, please include your system information, like osTicket, PHP version, web server, and remember forum support is free, so don’t order/demand to fix your issues.  They do offer paid support if you wish to pay for it.  Thank you very much to the osTicket team for their hard work on keeping osTicket System up to date.