osTicket v1.12 is released on April 24, 2019, it’s open source ticket system. You can find full release notes at https://github.com/osTicket/osTicket/releases. For osTicket version 1.12 PHP version 5.6 to 7.2, 7.2 is recommended.
Upgrade process is very simple, I am doing 1.10.4 to 1.12
Make sure you have a good backup of Database and files of osTicket
Then put the system in the offline mode: by going to /scp/settings.php
Download the new version from https://osticket.com/download/ and choose the osTicket Core, v1.12 (Latest Release)
Upload to your server v. 1.12 and replace current files/folders from Upload folder from your downloaded, and exclude the script folder/files
Make sure you have the correct permission, then go to the URL/SCP of the osTicket system and log in, you should see osTicket Upgrader, make sure your Prerequisites are all good, if any errors correct it, then click Start Upgrade Now
Then you will get Migrate to osTicket v1.12, click Upgrade now
Then if everything goes well you should see Upgrade Completed
Delete the /setup folder and update any customization you may have, test it, then once all is good you can put the system back online. If you have customized PHP core files, those need to be re-applied after the upgrade. Also, make sure your plugins are good, if needed upgrade do so, make sure it supports the ent version. Good luck
How to install Ubuntu 18.04 Desktop fresh using Hyper-V manager on Windows 10 Pro to Quick Create. There are many ways to install it, this process is very simple, you could do manual, which requires you to download the Ubuntu 18.04 image, then go through the process of installation. This will give you options to use your Ubuntu virtual desktop and get a feel of Linux system, when not in use, turn it off, so it goes not take resources of your system.
Open your Hyper-V Manger
Right click on Hyper-V host and choose Quick Create …
Then you will get option to select the Operating system, choose Ubuntu 18.04 LTS, and click Craete Virtual Machine. If you want to rename your VM, you could click on More options or you can rename later.
Then it will go through downloading the Ubuntu 18.04 LTS image, depending on your internet speed it may take awhile.
Then it will go through the automatic process of creating VM:
Verifying image
Extracting disk from an image archive
Creating a Hard drive
Virtual machine create successfully
Then you should see option to connect to your new Ubuntu 18.04 Desktop, click Connect
Click on Power button or Start to turn on your Ubuntu 18.04 server
You should see starting and then Welcome screen. Select your Language then click Continue
Select Keyboard layout, then click Continue
Select your Timezone, then click Continue
Fill in the login info, this would be admin account to login to your server, then click Continue
Then it will go through the System configuration automatically
Then you should see login screen enter your user/password created earlier
You should see your New Ubuntu 18.04 Desktop, it gives you few tips on What’s new in Ubuntu, go though and start using your Ubuntu Virtual desktop.
You can start using your Ubuntu 18.04 virtual desktop, see tips and tricks of common things you may find helpful, if this is your first time use of Ubuntu system.
Tips and Tricks:
Remove icon from favorites
Just right click icon you want to remove and choose Remove from Favorites
Opened applications
You will see little dot next to the application, you tell you that application is open.
More than one Application open
You will see more than one little dots, if you click on it, it will give you thumb nail view of and you will be able to switch it or close the application.
To see all opened Applications
Click on the Activities and it will give you thumbnail view of all opened applications, you can switch to it, or close it by click on X.
To see Applications
You can click on 9 dotted icon bottom left hand side, you will see all application or Frequent used
Software – where you can install new applications
Software & Updates – Where you can install updates and third-part software options
Startup Application – gives you list of application at start of your Ubuntu system
Settings – list of all settings like control panel
Files – your documents or personal files
Rhythmbox – is default music player
Shutdown Ubuntu Virtual Machine
Click on the Arrow on top left, you will see Power icon, if you want to just lock it, click on Lock icon.
When you click on Power icon it will give you option to Restart/Power off or cancel
Change User info
If you need to change user name or any setting, click on the Arrow next to your user name it will give you option to make changes
Change default applications
Click on Settings>Default Applications>Then change it to what you like
How to fix the Dell PowerEdge server error “iDRAC6 communication Failure” and maybe get “power required may exceed PSU wattage” on the Dell PowerEdge server. Server internal fans running full speed, but everything else is normal storage, networking, CPU, Hard etc… Very strange, not reported any issue what so ever. Restarting server did not fix the issue. Looked at some blogs saying need to change iDRAC card, replace mother board, etc… It may be in your case if you have anything internal failed component.
Here are some screen shots of the error message I seen.
Firmware version 12.10.1-0001iDRAC6 Communication Failure, Power required my exceed PSU wattage
Hope it help others out there, please use this guide at your own risk, if you are getting any internal component failed this may not fix your issues and restarting server without fixing component may cause more issues.
OpenSupports is an open source ticket system, very simple to setup and use. Here I will go through setting up step by step. I am assuming you have your server is set up with correct permission. You will need to able to create database and upload installation files to your server. The installation has 7 steps it will go through and check requirements, and settings as it goes to the next step. This one is a very very simple Ticket system.
Once you have download the OpenSupports ticket system, then upload to your server and go to URL of your OpenSupports, you should see Step 1 of 7 Select the language and click Next
Then it will check for the Server requirements, if you see any error or missing requirement, install it then click Refresh, once all good, then click Next
You can fill in MySQL server info, at this point create a database if you have not yet, then fill in info below and click Next
MySQL database name: this can be left blank and it will generate automatic
MySQL server port (this can be left blank (default port is 3306)
MySQL user:
MySQL password:
Then select the option if you want your user to access and be able to register it, it’s toggle on/off, make selection, then click Next
Fill in the name of your ticket system, Check box if you want your user to attach a file to ticket and email server info (option to confirm SMTP connection test, to make sure your email server can communicate), then click Next
Admin account name, email and password, fill in info, make sure it’s strong and keep it safe, you will use this account to make changes to your system. Once you have filled in info, click Next Then it will go through installation and redirect to login page
This is login page where you will enter your admin login info you choose in your last step. User URL will be yourdomain Admin URL will be yourdomain/admin
Once you are logged in you will see Dashboard of your new Ticket System, where you can make changes, add user/agents, etc…
That’s it, very simple ready to use your OpenSupports open source ticket system. If you are looking for more feature you can use another open source ticket system called osTickets, I have written a post on how to install osTicket on Ubuntu, enjoy it
There are cases when you want to disable the touch screen when using some application that may cause issues or just you are not using it. You will need to be an administrator to make changes, otherwise, you will get a message, you don’t have rights. Here is how to do disabled, make sure you have another source of input, like external keyboard/mouse, otherwise you will not be able to use your device.
Open Device Manger by going to control panel or just search for device manager
Then expand the Device Manager>Human Interface Devices>Right click on the HID-compliant touch screen and select Disable device
You will get warning message box: Do you really want to disable it? Click Yes Make sure you have external keyboard or mouse, otherwise you will not be able to use your device at all.
That’s it, if you want to re-enable it, just right click on it and it will give you Enable device option
