Outlook client giving error when replying or forwarding email chain, with or without attachment and getting an error: “This is not a valid file name”. The issue could be local outlook setting, plugin as well links, or images broken. The best way to check via Web outlook is to test your issue, if the web works then look at the settings of outlook. Here are some options that may help fix your issues.
Error messages:
Look at the body of the email:
Look at all links and empty areas of the body to see if there are any hidden links, Like the example below
Once removed any broken links, your issue should be fixed
Also, you can try converting the HTML to Plain Text, which will remove all formatting and links
Check outlook in Safe mode:
Click Start > Run.
Type Outlook /safe, and choose OK
Take a look at the Plugin of outlook:
You can get to it by going to File>Options>Add-ins
Just uncheck to disable whichever you don’t use or causing the issue
Map a network drive via group policy is a much easier and faster process than manually or logon scripts. user does not have to wait for the logon script to load or if the network path changes it automatically updates. It makes admin and user’s life much better and makes changes to the network without having to update each user. It should plan out the process, users, or groups it’s going to apply this network drive.
There are many cases you can use the shared mailbox on office 365 and save money on license costs. You will still need a license for those who are accessing the shared mailbox. At the time of converting a user mailbox, will need a license assigned to it before you convert it to a shared mailbox. Also, shared mailboxes have limited to 50 GB of data without a license assigned to them. Besides that, it’s like a normal mailbox. Here is how to convert steps
Once you are logged into the admin center, click on recipients>mailboxes>search for user mailbox to be converted
Once selected the mailbox to be converted, on the right side you will see an option “Convert to Shared Mailbox”, click Convert
Once clicked Convert you will see a message, Warning are you sure you want to convert this regular mailbox into the shared mailbox? if you are ready click Yes
You will see Converting process bar, once done it will show Completed, it’s very quick, but it might take a while if you have a lot of emails
That’s it, now you can remove the license from this account, but make sure to keep the account, if you delete it, it will delete the shared mailbox
You will be able to see under Teams & groups>Shared mailbox
For classic admin center, you will see under: recipients>shared
In some cases, you may want to save a Copy of sent Items to a shared mailbox or on behalf of this mailbox, by default it’s not saved on the shared mailbox. It’s saved on whoever has access to it, in their sent items folder.
Bonus point to note, you can do the same in reverse, to convert from shared mailbox to Convert to Regular Mailbox
One of the very common communication is via emails, they do fill up our Inboxes and some of us don’t have time to clean up, which you can do it automatically or manually. Just carefully when setting automatically to delete, because we as human beings forget and take automation as a privilege, and sometimes it deletes some things we want to keep as history. Here is how to clean up your old email manually or automatically.
First, Sign-in to your Office 365 by going to https://outlook.office.com Once you have signed in go to Gear Icon at the top left then go all the way to the bottom, select View all Outlook settings
You will see another pop-up window
Go to Settings>General>Storage>Then select the folder you want to clean up old emails
Then on the right side, you will have an option to choose from, All, 3 months and older, or 6months and older, or 12 months and older
As, soon as you select the option, it will start deleting your old emails
Note: Items will be permanently deleted
After you delete your old email, you will see, the overall size will decrease, in this example, I have deleted Sent Items
That’s it, if you want to set up an automatic rule to delete, you can follow the steps below
Automatically via a set of rule
Once you have signed in go to Gear Icon at the top left then go all the way to the bottom, select View all Outlook settings
You will see another pop-up window
Go to Settings>Mail>Rules>Then click Add New Rule
Name your rule, something like “clean up old email 12 Monthsand older” or something that makes sense to you.
Now add a condition
There are so many options, select whatever you like, I am selecting “Before 4/8/2022”
Note: you will need to just update the date in the rule later on.
Then select the Action, you want to do, I am selecting “Delete“
You can get your emails back from Deleted Items unless the default email deleted policy will clean up have permanently deleted, which most cases 30, 60, or 90 days from the date it was deleted
Also, added an exception so I can keep Importance with “High” or whatever you like.
Once you are happy with everything click Save
That’s it, don’t forget, if you set to delete or whatever condition you have selected, it will automatically do just that, in case later in time you might be wondering what’s happening to my old emails
To change the Date or Turn off the rule, just go to Mail>Rules and click on the pencil icon to change or the Toggle button to turn off.
Double-check all selections before running, because there are no ways to stop, once it started the action you have selected in the rule. If you are unsurely tested on some test account(s).
osTicket v1.15.4 is released on October 7, 2021, its open-source ticket system. You can find full release notes at https://github.com/osTicket/osTicket/releases. For osTicket version v1.15.4 PHP version PHP 7.2-7.4 the process is the same as before just make sure you have a good backup of the database and osTicket files. There are many Enhancements, Improvements, and Security from 1.15.1 to 1.15.4.
The Upgrade process is very simple, I am doing 1.15.1 to 1.15.4
Make sure you have a good backup of the Database and files of osTicket
Then put the system in the offline mode: by going to the URL of your osTicket support ticket /scp/settings.php
Download the new version from https://osticket.com/download/ and choose the osTicket Core, v1.15.4 (Latest Release) don’t download any Languages or plugins, you can add them after to void issues with the upgrade process.
Upload to your server v. 1.15.4 and replace current files/folders from the Upload folder from your downloaded, and exclude the script folder/files. Also, Maintain the directory hierarchy any changes could cause an issue with the upgrade process or something might not work well.
Optional: Script folder only needed if you are using remote piping, so if you are not using remote piping you don’t need to upload.
Make sure NOT to replace your \include\ost-config.php which does not include in the download.
official Plugins can be downloaded and installed after the upgrade
Select the osTicket Core, v1.15.4, then click Next Step
Click Next Step
Language packs, don’t add any at this time, just click Next Step
The Plugins, don’t add at this time, just click Next Step
Then you should see Subscribe to osTicket Mailing Lists, if you already subscribed, you can click on No Thanks and it will start downloading. If you have not subscribed, do filling, so you will get notification of any upgrades and security patches.
Now that you have downloaded, you can upload the installation files the best way you know of and override those that are on the server. If everything goes well you will not see anything, since this version doesn’t have any database changes.
If you look at your Dashboard Information, it should show Up to date
You can look at the system logs to see if there are any errors reported or your web server or PHP logs. You will need to update any customization you may have, test it, then once all is good you can put the system back online. Also, remove the write permission to \include\ost-config.php to secure your config. If you have customized PHP core files, those need to be re-applied after the upgrade. Also, make sure your plugins are good, if a needed upgrade to do so, make sure it supported version. if you don’t see some functions, make sure to check the permissions under Agents>Roles>PermissionsGood luck
There are many ways to backup, upload an osTicket, here is one I used that may help you, otherwise, you are all good to go, enjoy your osTicket system, Thank you to osTIcket Team for making it open source and keeping up to date.
How to backup osTicket files on Ubuntu:
Login to your server and run the following command use -r (copy recursively), and specify a current location and backup location. Note: this command is just doing backup of current osTicket files and dumping to another directory within the same server.
When you hit Enter, it will ask to enter a password, once done if you do ls command, you will see backupNameOfosTicket10.11.2021.sql or whatever you named your backup file
How to upload osTicket installation files to the server from Windows 10 via PowerShell:
This is the quickest way to upload and replace files. Please make sure the path is correct, before running the command, when you hit enter, it will ask for a password for your server.
